Albertsons

Sat. 11/4 around 5pm : Went to Albertsons to get dinner finding ground meat from the butcher is 7.99lb and tritip is 7.99lb thinking to myself I’ll have the butcher grind a tritip for better meat quality for elevated burgers. After standing at the counter for 3 minutes tritip in hand and the butcher sitting down on his phone to the left of the counter by the fish struggling to not make eye contact with me. Makes a big show of having to get off his phone to help me when he realized I wasn’t going to leave. Slowly putting plastic gloves on, sloths over now standing in front of me with no smile what’s so ever staring at me without asking “how can i help you” or introducing themselves waits for me to start the conversation. I awkwardly asked him if he wouldn’t mind grinding the tritip for me and he replies “the grinder is already tore down and cleaned” pausing thinking he was going to finish a sentence just agains stares at me. At this point I know this person just doesn’t care and I won’t be getting any quality customer service ask “when can I return to have a tritip ground” and he just replies try again in the morning when we open” I left the tritip at the butchers and walked out the store. This is the third time in a row i have had poor service at Albertsons in Lompoc and the third time i walked out empty handed, they use to be the place to go! Leadership needs help, staff need customer service training it all starts from the “top brass” down and there’s clearly a lack of leadership, motivation and accountability. There are plenty of groceries stores in lompoc I would recommend seeking another store with staff that has a friendly smile and wants to help. I Drove all the way to el rancho in solvang (sure I totally paid more!) but without hesitation the butcher ground the meat made small talk and made a suggestion to add to it for better tasting burgers. Night and day difference in the quality of service when staff is properly motivated and or just genuinely care for the community they help service.

It was holiday rush for Labor Day. The place was clean, thouroughly stocked, and organized for being so busy. There were plenty of checkers to move the lines smoothly. This is a very good grocery store...doesn't always have the lowest prices like some of the other discount stores, but they have great promotions on certain items where you can save a lot of money. The items you need may not be on the current promotion though.